Giltbyte Helpdesk
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Knowledge base
Using the Giltbyte Helpdesk
Access
3
Getting a Helpdesk User account
Giltbyte Helpdesk Portal
Activating Your User Account
FAQs
3
How to create a support request
I've forgotten my Helpdesk password, how can I get a new one?
What do I do if I have forgotten my Helpdesk portal username?
Frequently Asked Questions
Accessing EASY
2
How do I get to the System?
How do I register with the EASY System
Expenses
28
I've used the app to upload a vehicle document, but how do I attach it to my vehicle?
How can I make a mileage claim when the postcode isn't recognised?
My Base is different from the one listed in EASY:
Email - Expense Claim Cannot Be Completed
My Home Address is different from the one listed in EASY
View all 28
General
5
How do I find out what version of the Windows Operating System is on my computer?
How do I contact my local EASY System Administrator?
My Assignment is different from the one listed in EASY:
EASY System - GDPR Compliance
Frequently Asked Questions
User Account
8
How do I reset my password?
What is the format for Passwords and Security Words?
How do I get my Username:
What should I do if I have forgotten my Password:
I’ve forgotten my Security Word, how can I get a new one?
View all 8
How to Guides
Self Service
7
Bank Staff Expense Claims: Identifying where you worked
How to amend or cancel a leave request
How to charge another department/cost centre for expenses incurred working for that department
How to complete and submit AfC Timesheets
How to Delegate My Access:
View all 7
App
1
How do I enter my excess mileage journeys using the app?
Expenses
3
How can I provide a receipt when using contactless on the London underground?
How to update vehicle documents
Delegating the input of expense claims to a PA
General
1
How to find out what web browser you have?
Video Tutorials
3
Registering A New User Account
Reset Security Word
Unlock User Account
User Manual
Introduction
2
Welcome
Home Page
Access to EASY
3
Authorise IP Access
Accessing EASY
How to authorising access from a new device
EASY Companion App
6
App Functions
Register Device
Revoke Device
Upload Document
Entering a Journey
View all 6
Guides
6
Introduction to EASY
Management of Expense Claims:
SWYT Guides and Video Tutorials
Easy Reports
Introduction to Making Expense Claims
View all 6
Self Service
12
Documents
Expenses
Expenses: Claims History
Expenses: New Claims
Expenses: Vehicle - Add
View all 12
Tasks
1
Tasks
Video Tutorials
1
Expenses Tutorials
Support
1
Interfaces: Import
Releases
Version 10
1
Version 10.106
EASY Implementations
Samepage
1
How to modify the name displayed on Samepage
Document Library
10
Comms Examples
Declaration Examples
ESR Interface Documents
Information Governance Questions
Payroll Guides
View all 10
Self Service
Expenses
8
Adding my Vehicles
Adding/Updating My Driving Licence
How do I amend the date that I started using a vehicle
How do I update my vehicle when it has been sold
How to add a new vehicle
View all 8
Management
Expenses
3
Approving a new vehicle that has documents
Approving a vehicle with updated documents
How to authorise a manually input driving licence