Giltbyte Helpdesk

Access 3

• Getting a Helpdesk User account
• Giltbyte Helpdesk Portal
• Activating Your User Account

FAQs 3

• How to create a support request
• I've forgotten my Helpdesk password, how can I get a new one?
• What do I do if I have forgotten my Helpdesk portal username?

Accessing EASY 3

• What do i need to Access the System:
• How do I get to the System?
• How do I register with the EASY System

Expenses 23

• I've used the app to upload a vehicle document, but how do I attach it to my vehicle?
• How can I make a mileage claim when the postcode isn't recognised?
• My Base is different from the one listed in EASY:
• Email - Expense Claim Cannot Be Completed
• My Home Address is different from the one listed in EASY

See all 23 articles

General 5

• How do I find out what version of the Windows Operating System is on my computer?
• How do I find out what version of Internet Explorer I am using?
• How do I contact my local EASY System Administrator?
• My Assignment is different from the one listed in EASY:
• EASY System - GDPR Compliance

User Account 8

• How do I reset my password?
• What is the format for Passwords and Security Words?
• How do I get my Username:
• What should I do if I have forgotten my Password:
• I’ve forgotten my Security Word:

See all 8 articles

Self Service 2

• How to Delegate My Access:
• How to charge another department/cost centre for expenses incurred working for that department

App 1

• How do I enter my excess mileage journeys using the app?

Expenses 1

• How can I provide a receipt when using contactless on the London underground?

General 1

• How to find out what web browser you have?

Introduction 2

• Welcome
• Home Page

Access to EASY 2

• Authorise IP Access:
• Accessing EASY

EASY Companion App 6

• App Functions
• Register Device
• Revoke Device
• Upload Document
• Entering a Journey

See all 6 articles

Guides 4

• Introduction to EASY:
• Management of Expense Claims:
• SWYT Guides and Video Tutorials
• Easy Reports

Management 12

• eForms: Appointments
• eForms: Changes
• eForms: Terminations
• Expenses
• Expenses - Claims

See all 12 articles

Self Service 9

• Expenses: Vehicle - Add
• My Access
• Expenses
• Expenses: New Claims
• Expenses: Claims History

See all 9 articles

Tasks 1

• Tasks

Video Tutorials 1

• Expenses Tutorials

Support 1

• Interfaces: Import

Samepage 1

• How to modify the name displayed on Samepage