Giltbyte Helpdesk

Access 3

• Getting a Helpdesk User account
• Giltbyte Helpdesk Portal
• Activating Your User Account

FAQs 3

• How to create a support request
• I've forgotten my Helpdesk password, how can I get a new one?
• What do I do if I have forgotten my Helpdesk portal username?

Accessing EASY 2

• How do I get to the System?
• How do I register with the EASY System

Expenses 27

• I've used the app to upload a vehicle document, but how do I attach it to my vehicle?
• How can I make a mileage claim when the postcode isn't recognised?
• My Base is different from the one listed in EASY:
• Email - Expense Claim Cannot Be Completed
• My Home Address is different from the one listed in EASY

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General 5

• How do I find out what version of the Windows Operating System is on my computer?
• How do I contact my local EASY System Administrator?
• My Assignment is different from the one listed in EASY:
• EASY System - GDPR Compliance
• Frequently Asked Questions

User Account 8

• How do I reset my password?
• What is the format for Passwords and Security Words?
• How do I get my Username:
• What should I do if I have forgotten my Password:
• I’ve forgotten my Security Word, how can I get a new one?

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Self Service 7

• Bank Staff Expense Claims: Identifying where you worked
• How to amend or cancel a leave request
• How to charge another department/cost centre for expenses incurred working for that department
• How to complete and submit AfC Timesheets
• How to Delegate My Access:

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App 1

• How do I enter my excess mileage journeys using the app?

Expenses 2

• How can I provide a receipt when using contactless on the London underground?
• How to update vehicle documents

General 1

• How to find out what web browser you have?

Introduction 2

• Welcome
• Home Page

Access to EASY 3

• Authorise IP Access
• Accessing EASY
• How to authorising access from a new device

EASY Companion App 6

• App Functions
• Register Device
• Revoke Device
• Upload Document
• Entering a Journey

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Guides 6

• Introduction to EASY
• Management of Expense Claims:
• SWYT Guides and Video Tutorials
• Easy Reports
• Introduction to Making Expense Claims

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Self Service 12

• Devices
• Documents
• Expenses
• Expenses: Claims History
• Expenses: New Claims

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Tasks 1

• Tasks

Video Tutorials 1

• Expenses Tutorials

Support 1

• Interfaces: Import

Version 10 1

• Version 10.106

Samepage 1

• How to modify the name displayed on Samepage

Document Library 8

• Comms Examples
• ESR Interface Documents
• Information Governance Questions
• Preparing for Implementation
• Project Control Files

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