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Knowledge base
Using the Giltbyte Helpdesk
Access
3
Getting a Helpdesk User account
Giltbyte Helpdesk Portal
Activating Your User Account
FAQs
3
How to create a support request
I've forgotten my Helpdesk password, how can I get a new one?
What do I do if I have forgotten my Helpdesk portal username?
Frequently Asked Questions
Accessing EASY
3
What do i need to Access the System:
How do I get to the System?
How do I register with the EASY System
Expenses
26
I've used the app to upload a vehicle document, but how do I attach it to my vehicle?
How can I make a mileage claim when the postcode isn't recognised?
My Base is different from the one listed in EASY:
Email - Expense Claim Cannot Be Completed
My Home Address is different from the one listed in EASY
See all 26 articles
General
5
How do I find out what version of the Windows Operating System is on my computer?
How do I find out what version of Internet Explorer I am using?
How do I contact my local EASY System Administrator?
My Assignment is different from the one listed in EASY:
EASY System - GDPR Compliance
User Account
8
How do I reset my password?
What is the format for Passwords and Security Words?
How do I get my Username:
What should I do if I have forgotten my Password:
I’ve forgotten my Security Word, how can I get a new one?
See all 8 articles
How to Guides
Self Service
7
Bank Staff Expense Claims: Identifying where you worked
How to amend or cancel a leave request
How to charge another department/cost centre for expenses incurred working for that department
How to complete and submit AfC Timesheets
How to Delegate My Access:
See all 7 articles
App
1
How do I enter my excess mileage journeys using the app?
Expenses
2
How can I provide a receipt when using contactless on the London underground?
How to update vehicle documents
General
1
How to find out what web browser you have?
User Manual
Introduction
2
Welcome
Home Page
Access to EASY
3
Authorise IP Access
Accessing EASY
How to authorising access from a new device
EASY Companion App
6
App Functions
Register Device
Revoke Device
Upload Document
Entering a Journey
See all 6 articles
Guides
6
Introduction to EASY:
Management of Expense Claims:
SWYT Guides and Video Tutorials
Easy Reports
Introduction to Making Expense Claims
See all 6 articles
Self Service
12
Devices
Documents
Expenses
Expenses: Claims History
Expenses: New Claims
See all 12 articles
Tasks
1
Tasks
Video Tutorials
1
Expenses Tutorials
Support
1
Interfaces: Import
Releases
Version 10
0
EASY Implementations
Samepage
1
How to modify the name displayed on Samepage
Document Library
6
Comms Examples
Information Governance Questions
Preparing for Implementation
Project Control Files
Technical Requirements
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