Giltbyte Helpdesk
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Knowledge base
Using the Giltbyte Helpdesk
Access
3
Getting a Helpdesk User account
Giltbyte Helpdesk Portal
Activating Your User Account
FAQs
3
How to create a support request
I've forgotten my Helpdesk password, how can I get a new one?
What do I do if I have forgotten my Helpdesk portal username?
Frequently Asked Questions
Accessing EASY
2
How do I get to the System?
How do I register with the EASY System
Expenses
28
I've used the app to upload a vehicle document, but how do I attach it to my vehicle?
How can I make a mileage claim when the postcode isn't recognised?
My Base is different from the one listed in EASY:
Email - Expense Claim Cannot Be Completed
My Home Address is different from the one listed in EASY
View all 28
General
6
How do I find out what version of the Windows Operating System is on my computer?
How do I contact my local EASY System Administrator?
My Assignment is different from the one listed in EASY:
EASY System - GDPR Compliance
Frequently Asked Questions
View all 6
User Account
8
How do I reset my password?
What is the format for Passwords and Security Words?
How do I get my Username:
What should I do if I have forgotten my Password:
I’ve forgotten my Security Word, how can I get a new one?
View all 8
How to Guides
Self Service
7
Bank Staff Expense Claims: Identifying where you worked
How to amend or cancel a leave request
How to charge another department/cost centre for expenses incurred working for that department
How to complete and submit AfC Timesheets
How to Delegate My Access:
View all 7
App
1
How do I enter my excess mileage journeys using the app?
Expenses
4
How can I provide a receipt when using contactless on the London underground?
How to update vehicle documents
Delegating the input of expense claims to a PA
Claiming Excess Mileage
General
2
How to find out what web browser you have?
How to register EASY with a TOTP Authenticator App
User Manual
Introduction
2
Welcome
Home Page
Access to EASY
3
Authorise IP Access
Accessing EASY
How to authorising access from a new device
EASY Companion App
6
App Functions
Register Device
Revoke Device
Upload Document
Entering a Journey
View all 6
Guides
6
Introduction to EASY
Management of Expense Claims:
SWYT Guides and Video Tutorials
Easy Reports
Introduction to Making Expense Claims
View all 6
Management
19
eForms: Appointments
eForms: Changes
eForms: Terminations
Expenses
Expenses - Claims
View all 19
Self Service
12
Documents
Expenses
Expenses: Claims History
Expenses: New Claims
Expenses: Vehicle - Add
View all 12
Tasks
1
Tasks
Video Tutorials
1
Expenses Tutorials
Support
1
Interfaces: Import
Releases
Version 10
1
Version 10.106
EASY Implementations
Samepage
2
How to modify the name displayed on Samepage
Accessibility Statement for EASY Web Application
Document Library
12
Comms Examples
Declaration Examples
ESR Interface Documents
Exporting Expense Claims to ESR
Exporting Timesheet Claims to ESR
View all 12
Self Service
Expenses
8
Adding my Vehicles
Adding/Updating My Driving Licence
How do I amend the date that I started using a vehicle
How do I update my vehicle when it has been sold
How to add a new vehicle
View all 8
Management
Expenses
3
Approving a new vehicle that has documents
Approving a vehicle with updated documents
How to authorise a manually input driving licence
Video Tutorials
Users
9
Add Driving License (Video Tutorial)
Add Vehicle (Video Tutorial)
Delegate Activities (Video Tutorial)
Favourite Places (Video Tutorial)
Forgotten Password (Video Tutorial)
View all 9