How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Using the Giltbyte Helpdesk
Getting a Helpdesk User account
Giltbyte Helpdesk Portal
Activating Your User Account
How to create a support request
I've forgotten my Helpdesk password, how can I get a new one?
What do I do if I have forgotten my Helpdesk portal username?
Frequently Asked Questions
What do i need to Access the System:
How do I get to the System?
How do I register with the EASY System
I've used the app to upload a vehicle document, but how do I attach it to my vehicle?
How can I make a mileage claim when the postcode isn't recognised?
My Base is different from the one listed in EASY:
Email - Expense Claim Cannot Be Completed
My Home Address is different from the one listed in EASY
See all 23 articles
How do I find out what version of the Windows Operating System is on my computer?
How do I find out what version of Internet Explorer I am using?
How do I contact my local EASY System Administrator?
My Assignment is different from the one listed in EASY:
EASY System - GDPR Compliance
How do I reset my password?
What is the format for Passwords and Security Words?
How do I get my Username:
What should I do if I have forgotten my Password:
I’ve forgotten my Security Word:
See all 8 articles
How to Guides
How to Delegate My Access:
How to charge another department/cost centre for expenses incurred working for that department
How do I enter my excess mileage journeys using the app?
How can I provide a receipt when using contactless on the London underground?
How to find out what web browser you have?
Access to EASY
Authorise IP Access
EASY Companion App
Entering a Journey
See all 6 articles
Introduction to EASY:
Management of Expense Claims:
SWYT Guides and Video Tutorials
Expenses - Claims
See all 12 articles
Expenses: Vehicle - Add
Expenses: New Claims
Expenses: Claims History
See all 9 articles
How to modify the name displayed on Samepage