Overview

This accessibility statement applies to the EASY web application, including the pages and services accessed after signing in.

This web application is run by Giltbyte Limited. We want as many people as possible to be able to use it. This means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings;
  • zoom in up to 400% without text spilling off the screen;
  • navigate the website using only a keyboard or speech-recognition software;
  • listen to the website using a screen reader; and
  • understand the website text without unnecessary difficulty.

 AbilityNet has advice on making your device easier to use  if you have a disability.


How accessible is the EASY website?

We know that some parts of the website are not fully accessible:

  • some pages do not provide a way for keyboard and screen-reader users to skip repeated header and navigation content and move directly to the main page content;
  • some dynamic form controls do not have programmatic names;
  • some presentational content uses table markup, which may cause assistive technologies to announce relationships that are not intended.

We have completed an initial structural review of a representative sample of the authenticated service. Manual keyboard, screen-reader, zoom, reflow and contrast testing is still required. We will update this section if that testing identifies further barriers.


Feedback and contact information

Contact us if you need information from the EASY website in a different format, such as accessible PDF, large print, easy read, audio recording or braille:

We aim to respond within 5 working days.


Reporting accessibility problems

We are always looking to improve the accessibility of the EASY website. If you find a problem that is not listed on this page, or think we are not meeting accessibility requirements, contact us:

We aim to respond within 5 working days.


Enforcement procedure

The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you are not happy with how we respond to your complaint, contact the  Equality Advisory and Support Service .


Technical information about the EASY website's accessibility

Giltbyte Limited is committed to making the EASY website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

The EASY website is partially compliant with the  Web Content Accessibility Guidelines version 2.2 AA standard , due to the non-compliances listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.


Non-compliance with the accessibility regulations

Bypassing repeated content

Some pages do not provide a way for keyboard and screen-reader users to skip repeated header and navigation content and move directly to the main page content. This can make navigating the EASY website slower and more difficult. This does not meet WCAG 2.2 success criterion 2.4.1 (Bypass Blocks).


We plan to fix this by 2028.


Form controls without accessible names

Some select boxes, radio buttons, text fields and preference checkboxes do not have programmatic names. Screen-reader and speech-recognition users may be unable to identify or operate these controls reliably. This does not meet WCAG 2.2 success criterion 4.1.2 (Name, Role, Value) and may also affect success criterion 3.3.2 (Labels or Instructions).


We plan to fix these controls by 2028.


Information and relationships

Some presentational content on the device-authorisation page uses table markup without identifying the table as presentational. This may cause screen readers to announce a data-table structure that is not meaningful. This may not meet WCAG 2.2 success criterion 1.3.1 (Info and Relationships).


We plan to fix this by 2028.


Disproportionate burden

We have not made a disproportionate-burden claim.


What we are doing to improve accessibility

We are:

  • completing the manual parts of a representative WCAG 2.2 AA audit of the authenticated service;
  • recording each issue, affected user group, WCAG criterion, severity, owner and target date;
  • prioritising barriers in essential user journeys; and
  • retesting fixes using both automated and manual methods.

We will review this statement after significant changes to the service and at least once every year.


Preparation of this accessibility statement

This statement was prepared on . It was last reviewed on .


The EASY website was last tested on against the WCAG 2.2 AA standard.


The test was carried out by Giltbyte Limited. We selected a representative sample covering the self-service claimant journey.

Testing included:

  • automated testing;
  • keyboard-only navigation;
  • focus order and focus visibility;
  • browser zoom to 400% and reflow at 320 CSS pixels;
  • colour contrast and non-colour cues;
  • screen-reader testing;
  • form labels, instructions, validation and error recovery;
  • headings, landmarks, links, tables and dynamic content; and
  • downloadable documents and third-party content included in the service.