To reset your Security Word you will need to contact your local System Administrator. They change a setting on your user account that will ask you to create a security word the next time you log into the EASY system.
To find the contact details for your local System Administrator, click on the Help/Support link at the top right of the EASY screens. Click on the link How do I contact my local EASY System Administrator to view the article that will help you find the contact details for you local system support team.