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FAQs

How to create a support request
Access to the Giltbyte Helpdesk is restricted to authorised users The article Getting a Helpdesk User Account explains how you can become an authorised ...
Tue, 25 Apr, 2017 at 2:03 PM
I've forgotten my Helpdesk password, how can I get a new one?
1.    Go to the Helpdesk portal login page 2.    Click on the Forgot your password link 3.    Enter your email address and click on the Reset my passwor...
Mon, 22 May, 2017 at 4:35 PM
What do I do if I have forgotten my Helpdesk portal username?
1.    Click on the New Support Ticket link 2.    Complete the Support Ticket and click on the Submit button 3.    You will get confirmation that your...
Mon, 22 May, 2017 at 4:41 PM